At WilliamsLB, we want you to love what you purchase. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
- Returns are accepted within 30 days of delivery.
- Item must be unused, in original packaging, and in resalable condition.
- Electronics and appliances must not be installed or altered.
2. Non-Returnable Items
- Gift cards
- Clearance/final sale items
- Personalized/custom items
- Perishables or hygiene-related items (e.g., used kitchenware)
3. Return Process
- Email support@williamslb.com with your order number and reason for return.
- You will receive return instructions and, if eligible, a return shipping label.
- Refunds are processed within 5–10 business days after the item is received.
4. Refunds
- Refunds will be issued to the original payment method.
- Original shipping costs are non-refundable unless the item was damaged or incorrect.
5. Exchanges
If you received a defective or damaged item, we’ll send a replacement at no additional cost.
Questions?
Email us at support@williamslb.com .